At Wagner Equipment Co., we take our reputation seriously. Why? Several reasons, as a matter of fact.
For one thing, we wouldn’t be able to stay in business for very long if we didn’t do right by our customers. That’s just the long and the short of it. Plus, we want to make sure our customers have a world-class customer experience when they walk through our doors or talk to us on the phone. We want you to find the machine or part that you are looking for easily. We want you to know that you are getting a fair price for that repair job, part, or CAT machine you are purchasing or renting from us.
At the end of the day, we love what we do, and what we do is make sure you get the right CAT equipment you need to get the job done.
Why Reviews Matter To Us
Now that we’ve established how passionate we are about why our reputation matters so much to us, we’d like to discuss how online reviews fit into the picture. While Yelp, Urbanspoon, Facebook, and Google will never replace word-of-mouth recommendations by any means, they are undeniably a factor in the greater equation. Why? That’s simple — ease of use for the consumer.
Pretty much anyone who has access to the internet can almost immediately find out what kind of reputation a business has. No matter the industry, that convenience matters to in-market consumers, whether you are looking to buy a skid-steer loader or are looking for a mechanic for a tune-up.
Because it matters to you, it matters to us. That’s why we wanted to take the opportunity to highlight a few of our favorite reviews we’ve received recently. If you are looking for a CAT equipment dealer in Colorado, New Mexico, or far west Texas, we’ve got you covered, so read on!
“These People Sincerely Make You Rethink Going To The Dealership”
“Big thanks to Rusty, Todd and Paul for getting our truck back on the road in such a short time. These people sincerely make you rethink going to a dealership. You always get what you pay for and if you want it done quickly and effectively then I would suggest going directly to them and getting your vehicle back on the road right away. CAT has impressed us with their warranty, service and people that we worked with in getting our very important truck back on the road in less than 24 hours. Thank you guys and keep us in mind for your tree work:)” – Root Tree Service, Five Stars, Aurora Store
To the good folks at Root Tree Service, thanks so much for the kind words, five stars, and your business! We couldn’t help but smile when reading your review — for a few different reasons. First, you mentioned Rusty, Todd, and Paul by name, so thanks for showing them some love. You also pointed out how dedicated we are to getting the job done as soon as we possibly can. Whether it’s a repair, sourcing a part, or helping you find the right CAT machine for your unique application, we understand when projects are time-sensitive. Finally, you gave us a shout-out for our warranty, service, and people! We can’t tell you how much it means to us and the good folks at our Aurora store. Thanks again, Root Tree Service!
“My Bill Was Several Hundred Dollars Less Than Expected”
“Very friendly very knowledgeable my trutruck has never ran so smooth. The guys and gals in the truck engine service department are awesome. My bill was several hundred dollars less than expected. Thanks to Terry and James and Scott and Todd and everyone else involved. I will definitely be back.
Thanks a million…Lee Godfrey.” – Lee Godfrey, Five Stars, Aurora Store
“Good Work And Fast Service”
“Surprised they got me in the same day I called. Very few cat shops will do that and got the repairs done same day. I would recommend this shop to any one with a cat motor instead of other shops around this area like peterbilt, kenworth. Thanks for the good work and fast service.” Mike K., Five Stars, Albuquerque Store
Mike, you are quite welcome for the good work and fast service. Thank you for taking the time to let us (and others) know how our Albuquerque CAT dealer store operates. We are happy to hear we were able to get you in with same-day-service because we know how much of a difference that can make for our customer-base. What’s more, thanks for your recommendation to choose us over others in our industry — we hope folks take you up on that idea! Thanks again, Mike, please come and see us again soon.
“The Whole Staff Was Very Helpful”
“Had to replace Heui Pump on C9. Marvin the service manager and Mark the mechanic were great, got us on our way again, runs great. The whole staff was very helpful would definitely recommend them if you have a problem.” – Larry B., Five Stars, Pueblo Store
Larry, this is the kind of review that makes us fall in love with our work all over again! We love being able to help people and their businesses in tangible ways. Thanks for giving Marvin a shout-out in your five-star review. We appreciate your recommendation and business, so please think of us again if you need CAT equipment, repairs, or parts!
“Everyone Was Professional And Quick To Help”
“Came into the warehouse for two hydraulic hoses I needed assembled. They didn’t have the parts I needed but spent 30 minutes on the phone for me with the store that did have what I needed. Helped me quickly and got me where I needed to be. Everyone was professional and quick to help. I really appreciated their service. Thank u.” – Morganne T., Five Stars, Grand Junction Store
Morganne, two things: we love the spelling of your name and we really love the review. You raise a good point in that we aren’t always able to carry every single CAT part or machine that our customers need, but we are dedicated to finding that part for you. Wagner Equipment Co. boasts the largest selection of used CAT equipment around, so it shouldn’t take us very long to source the machine or part you are looking for! Morganne, we are thrilled we were able to help you with those hydraulic hoses you needed assembled. Thanks for choosing Wagner Equipment Co. in Grand Junction!
Choose The Top CAT Equipment Dealer Around
Wagner Equipment Co. has a vast network of CAT machine stores and CAT equipment rental stores in New Mexico, Colorado, and far west Texas. Not only is our inventory unmatched, but our quality of customer service is difficult to beat as well.
We hope you enjoyed today’s change-of-pace blog. While we are always willing to let our happy customers do a bit of free marketing on our behalf, at the end of the day it’s about making sure we treat everyone who walks through our doors like business partners. In a way, we are! Locate your local Wagner Equipment dealer store right here! We’d love to hear from you!