Product Link Service Announcement

GPS Number Rollover Event: Possible Impact on Data Sync

On April 6, 2019, Cat® machines with certain Product Link devices will be unable to sync with the user interfaces of VisionLink® and My.Cat.Com. This is a direct result of a worldwide issue affecting GPS data. The machine’s basic operational functions will not be affected.  We understand the importance of your data and are working with Caterpillar to resolve the issue.

The majority of affected Product Link devices will be updated by using a Flash Over the Air (FOTA) signal. The remaining impacted devices that cannot be updated by the FOTA signal will need to be physically updated.

Next steps: The FOTA update will release on 03/25/2019 and will not affect the operation of your machine(s). For machines that require a physical upgrade, Wagner Equipment Co. will be contacting customers to schedule.

Please fill out the form so we can access your account and investigate if your machine’s Product Link device has been affected. We will contact you to schedule a Product Link device upgrade.

The equipment will still be able to do the following functions:

CapabilityNot AffectedPossibly Affected
Electrical Cat EMS
Electrical Gauge System
AC IGBT Electric Drive
Indicator Lights
Power Train – Engine
Power Train – Transmission
Operator Environment
Hydraulics
Lift & Tilt Systems
Pilot Controls
Steering System (STIC)
Ride Control
HydraCrowd Rope Systemt
LatchFree Dipper System
Payload Capacity
Fault Codes (VisionLink®)
Hours & Location
Geofencing

FAQs:

  • Will this affect my Caterpillar machine or equipment’s day to day operation?
    No, your equipment will be able to operate as it normally would.
  • How long will this outage occur? 
    Over the next couple of weeks, we will work together to review your affected devices and discuss how we can resolve this issue.
  • Will I lose any of my data because of this outage? 
    Data loss will vary by machine. Please contact us so we can discuss with you.
  • How do I know if my machine is affected?
    Issues could range from devices sending messages stamped with an incorrect date to not sending a GPS location, or other data at all. Cat Product Link devices could appear as non-reporting, show improper asset utilization, or experience geo-fence alert failure.
  • While this communication is specific to your Product Link devices, this issue may also impact other GPS-enabled devices that manage data using the GPS clock.

We understand the importance of your data and are working with Caterpillar to address this issue to ensure you can collect and use your machine’s data. We want to work to resolve this issue as quickly and seamlessly as possible.