Parts Return Policy

Parts must be returned for credit subject to the following:

 

Parts must be:

  • In new and saleable condition and in their original packing
  • Accompanied by the original shipping list or invoice
  • Returnable to our supplier
  • Not replaced or discontinued
  • A minimum of $5.00 per extended line item value on stocked parts
  • A minimum of $35.00 per extended line item value on non-stock parts

Non-returnable parts include but are not limited to:

  • Parts with a “1” in the NR column of the shipping list
  • Electrical parts (with the exception of Exchange Cores).
  • Goods cut to length (hose, wire, tubing, etc.)
  • Opened kits (seal kits, gasket kits, etc.)
  • Literature
  • Glass
  • Made as ordered parts

Handling charges for acceptable returns are:

  • Stocked parts returned with 0-10 calendar days of purchase…… No charge.
  • Stocked parts returned with 11-60 calendar days of purchase…………15%.
  • Stocked parts returned after 60 calendar days…………………………..50%

Non-Stock parts returned within 0-60 Calendar days………………….15%

Non-Stock parts returned after 60 calendar days will not be accepted

Cores for Caterpillar re-manufactured products or Wagner Exchange components must be returned within 30 calendar days or the core charge will be subject to forfeiture